Inquire about customer service center, product warranty period and rights inquiry, spare parts prices, apply for repair, appointment and other maintenance services.

Dear Customer

Hello! Thank you for choosing our products, we sincerely appreciate it! To protect your rights, please read the following content carefully:

Warranty and Replacement Content

Warranty and replacement are limited to the main unit; packaging and various cables, software products, technical materials, and other accessories are not covered by the warranty and replacement. For specific product warranty periods, please go to the "Warranty Inquiry" section.

If there are performance issues with the device within 15 days of purchase, and there are no scratches on the appearance, you can directly replace the product with a new one based on the inspection results from the TP-LINK after-sales service point.

During the free warranty period, based on the inspection results from the TP-LINK after-sales service point, the same model or a refurbished product with equivalent performance will be replaced, and the defective spare parts will belong to TP-LINK; non-defective products will be returned as is.

When our service agency is serving you, please bring the corresponding invoice and product warranty card; if you cannot present the above proof, the free warranty period for the product will be calculated from its production date. If the product is for paid repair, the same performance issue will enjoy a free warranty period of three months from the date of repair, please request and keep your repair receipt.

Products that have been replaced or repaired by TP-LINK will enjoy the remaining period of the original warranty commitment plus an additional three months of warranty.

Accessory Warranty and Replacement Content

The warranty period for wireless external antennas and optical fiber components is 3 months.

The replacement period for external power supplies is one year, the warranty period for batteries is six months, and the warranty period for mice is three months; if there is obvious damage, cracks, broken legs, or severe deformation due to improper use or accidental factors, the power adapter or battery will not be replaced, and users can purchase them separately.

The following situations are not covered by the free warranty and replacement.

Exceeding the warranty and replacement period;
Product failure or damage caused by not following the installation, use, maintenance, and storage requirements in the user manual;
Unauthorized alteration or tearing of the product barcode;
Unauthorized modification of inherent configuration files or unauthorized disassembly and repair without TP-LINK's permission;
Damage to the product caused by accidental factors or human actions, such as inputting inappropriate voltage, high temperature, water ingress, mechanical damage, dropping, severe oxidation or rusting of the product, etc.;
Damage caused during transportation and unloading of the returned repair items by the customer;
Product failure or damage caused by irresistible forces such as earthquakes, fires, floods, lightning strikes, etc.;
Other failures or damages caused by issues not related to the product's design, technology, manufacturing, quality, etc.

Repair Methods

When the product you purchased malfunctions, you can request to apply for warranty and replacement services at the place of purchase with the purchase invoice and warranty card as valid proof. Since TP-LINK products implement nationwide warranty, if you cannot contact the dealer, you can also directly contact our company's offices or customer service.
Dealers of TP-LINK products can apply for warranty and replacement services on behalf of customers to TP-LINK's technical office or headquarters. For cases that meet the replacement regulations and can be directly replaced with new products, dealers can directly replace new products for customers; other cases must wait for the dealer to replace the repaired spare parts at TP-LINK before replacing them for customers.
The shipping cost for customers or dealers sending repaired items to TP-LINK will be borne by the customer or dealer, while the shipping cost for TP-LINK to send the replaced or repaired products back to the customer or dealer will be borne by TP-LINK.

Special Statement

These warranty terms take effect from January 1, 2019, and apply to products purchased after January 1, 2019. Products purchased before January 1, 2019, are subject to the warranty policy specified in the original product warranty card.
The above service commitments only apply to TP-LINK products sold by our company in mainland China. For products with separately agreed after-sales service terms at the time of sale, the contract confirmed by TP-LINK will prevail.
Our company does not bear any responsibility for other commitments made by dealers to customers that are not guaranteed by TP-LINK. Please request written proof from the dealer when purchasing, so that the dealer can fulfill your additional commitments.

Note: Within the scope of national laws and regulations, the interpretation and modification rights of this commitment belong to TP-LINK Technology Co., Ltd.